We accept products back within 30 days for a refund or exchange.

We assume customers will test a spray or 2 before returning, however we do not accept bottles that have been used more than this or outside our 30 day policy and they will be returned to you.

Please note that products bought as part of a bundle set must be returned as a set for a refund otherwise we can only offer an exchange. Please contact our Customer Services Team at help@thepremiumfragrance.co.uk for further details.

If you wish to return Home Reed/Car Diffusers, please retain the closure cap, as we will not be able to accept a return without this.

1. What kind of fragrance are these? All of our products are Parfums, which is the strongest scent available.

2. Are your products vegan friendly and cruelty free? We only use vegan friendly fragrance oils, and of course they are cruelty free! We wouldn't have it any other way.

3. Are they safe to spray on clothes? As there is a higher oil content to make them last longer, with ALL perfumes, not just The Essence Vaults's perfumes, we do recommend that you take care when applying on clothes, and of course you do so at your own risk.

4. How should I store my fragrances? Please note, as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.